Got a question? No problem, it happens. Check out the most popular FAQs below to find the answer you are looking for. If you think, your question is not in the following list then check individual sections above or contact us.
You can pay for your purchases with one of the following payment options.
- Direct Bank Transfer
- Cash on Delivery
For detail information about payments view payment methods page.
Yes, we do. All orders of or above Rs. 20000 enjoy free delivery.
Though we will always pack and prepare orders for shipment within 3-5 business days, the speed of delivery will depend on your distance from our store in Lahore, and the Shipping Provider and Method that you select. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We begin processing orders as soon as they are placed, for this reason we may not be able to cancel or make changes to your orders. If you want to cancel your order please send us an email to us at and we will let you know whether it is possible for us to accept your request or not. Please note that if order is already prepared or shipping then we will not cancel your order.
You can buy most things however there are some exceptions such items can be out of stock.
We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order by login into your account area.
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and make a new purchase for the item or items you want through our site.
If you received your order damaged, please notify us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items in order to return the product to us.
No, you can only order online through our website.
Sold-out products can no longer be ordered. Pre-ordering is also not possible.
It is possible as an exception that the products you ordered can no longer be delivered. If this occurs, we will reimburse your payment.
Shipping charges for your order will be calculated and displayed at checkout. The charges can vary according to your shipping address and the weight of your package.
We ship our orders out Monday through Friday, with the exclusion of national holidays. Orders received over the weekend will be processed the following Monday.
It is important for us to provide our customers with delivery methods that are economical, reliable, and efficient. To that end, offers our retail customers different shipping methods. Which method is available to you will depend on your shipping address and the weight of your package.
We deliver our packages in 400+ cities and towns of Pakistan.
We use tracking information to provide you and us with real time information on the status of your order. If you believe that your package has gone missing, please follow these trouble-shooting steps before you contact our Customer Service
- If you are a registered customer then log in to your account on TheAutofy.com and check your order status on Orders page.
- If your order is marked as ‘Shipped’, then you can track your order using the tracking number in case if your package is still in transit or if a delivery was attempted but not completed.
- Check your invoice carefully to ensure that you entered your shipping address correctly.
- Packages are sometimes in an unexpected location, e.g. in the mailbox when you were expecting them to be at the door or vice versa. Inspect the entire delivery area and front and back doors (if applicable) to make sure your package is not hiding in plain site.
If you have followed these recommendations and are still unsure of your delivery status please email our Customer Service team at [email protected] with your order number and any information you have regarding your attempts to verify the shipment address and delivery status of your order. We will contact you within one business day to assist you with your inquiry. You can also contact us from our website Contact Us page
We partner with Leopards Courier for delivery throughout Pakistan.